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Processes are one of three components that make your business uniques. You want to optimize those that differentiate you from your competition, and have a solid strategy for the rest of the processes that you need to perform to be able to run your business.

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We work with you to define your current processes, simple performance metrics and then identify opportunities for improvement, based on your priorities.

Not all processes are equal, and your approach will be unique. For example, you may choose to invest in optimization and automation of the processes that differentiate you from your competition, but merely standardize other processes. Or you may choose to design completely new processes that will support a new organizational culture initiative, or other organizational goals.


Any large project – whether it is implementing an ERP, a single module or even an organizational design project – is a perfect opportunity to look at processes. If you don’t, you run the risk of automating practices that make bad things happen faster! The whole objective of any change initiative is to make the right things happen easier and more reliably!

We believe that it serves you to develop the right practices for what differentiates you, then to leverage best practices for those processes that are necessary to do business.

Photo of wine tanks with vineyards in background by Phil Bourke